The normalization of the order statuses allows you to make conversions between the various order statuses provided by the different sales platforms. In fact, the conversion makes it possible to ensure that there are no discrepancies in the process of downloading orders from one platform to another.

To create an order status conversion go to the menu:

Process >> Conversions and normalizations >> Order status normalization

Click on Add and fill in the fields as follows:

• Starting technology: select the type of platform from which the order status you want to convert comes from
• Starting order status: select the order status you want to convert
• Target technology: select the type of platform to which the order status will be converted
• Node: Select the node for the target technology
• Final order status: Select the final order status
• Final order line status - Select the status of the final order line
• Payment status: Three different options are available - Any - Paid - Unpaid
• Shipping status: Three different options available - Any - Shipped - Not Shipped

Click on SAVE AND CLOSE.

For each order status that you want to convert, you will need to create a new record in the table as explained above.

The conversion will be performed automatically by bindCommerce at each order download.