Introduction
Business customers expect fast on-time deliveries just like individual consumers, but they also expect adherence to their delivery preferences, such as shipments needing to be delivered within their operating days/hours (e.g., Mon-Fri 9am-5pm) and to their preferred area as per instructions (e.g., “Enter via door 1, then elevator A”). Using bindCommerce, sellers now have access to Amazon Business customers’ delivery preferences and are able to choose appropriate shipping services according to that information, thereby reducing delivery reattempts and minimizing packages lost or stolen due to unattended deliveries.
Information managed
- Buyer Company Name: Company Name of the buyer who placed an order
- Drop Off Location: Location at the address where the delivery is expected. E.g. Enclosed Front Porch, Mailroom or Property Staff, Concierge/Receptionist etc.
- Preferred Delivery Time: Contains Business Hours and Exception Dates when the delivery is expected by the buyer. Eg: Mon-Fri, 9-5pm except on New year’s eve when the business is closed for holiday.
- Other Attributes: Miscellaneous delivery attributes associated with the shipping address such as whether pallet delivery is enabled for this address.
- Address Instructions: Any address level delivery instructions provided by the customer. E.g. Leave at front door.
How bindCommerce handles delivery preferences
Orders
The new information is first imported into the orders:
Workflow
Some of this information can be used as a filter for choosing the process to follow in the automatic workflow that generates the shipments (departure warehouse, forwarding courier, service level, etc.).
Shipments
The information from the orders will be transferred to the relative shipments and used in different ways based on the options available for the various couriers.
The optimal use of the information captured from Amazon depends on the options available to carriers.
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